FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

INVECT USES SHOPIFY PAYMENTS TO PROCESS CREDIT CARD TRANSACTIONS AND WE ACCEPT AMERICAN EXPRESS, GOOGLE PAY, APPLE PAY, MASTERCARD, PAYPAL, VISA AND SHOP PAY. WE DO NOT ACCEPT CASH, CHEQUE OR CASH-ON-DELIVERY (COD).

IS MY CREDIT CARD SECURE?

INVECT USES SHOPIFY PAYMENTS TO PROCESS ALL CREDIT CARD TRANSACTIONS. SHOPIFY IS CERTIFIED LEVEL 1 PCI DSS COMPLIANT AND THIS COMPLIANCE EXTENDS TO ALL ONLINE STORES POWERED BY SHOPIFY.

HOW DO I CANCEL MY ORDER?

TO CANCEL AN ORDER PLEASE CONTACT INVECT@PROTONMAIL.COM AND WE WILL RESPOND TO YOUR MESSAGE AS SOON AS POSSIBLE.

WHEN WILL MY ORDER BE SENT?

98% OF ORDERS ARE SHIPPED WITHIN 5 BUSINESS DAYS. PLEASE ALLOW 2-5 WORKING DAYS FOR STANDARD DELIVERY IN AUSTRALIA. INTERNATIONAL DELIVERY TIMES WILL VARY.

WHAT HAPPENS IF I ORDER SOMETHING THAT IS NOT IN STOCK?

OUR WEBSITE INVENTORY UPDATES EVERY HOUR WITH THE LATEST STOCK INFORMATION, HOWEVER OCCASIONALLY CERTAIN STYLES CAN SELL OUT DUE TO POPULARITY. IF THIS DOES OCCUR, WE WILL NOTIFY YOU AS SOON AS POSSIBLE BY PHONE OR EMAIL.

HOW DO PROMOTIONS WORK?

PROMOTIONS INCLUDE FREE GIFTS, DISCOUNTS OR SALE ITEMS AND PROMOTIONAL CODES. PROMOTIONS ARE VALID FOR A SPECIFIED PERIOD OF TIME AND BE OF SINGLE USE ONLY UNLESS OTHERWISE SPECIFIED. SINGLE USE PROMOTIONS MUST BE USED IN THEIR ENTIRETY AND CAN NOT BE COMBINED WITH ANY OTHER PROMOTIONS.

HOW DO I USE A PROMOTIONAL CODE?

YOU CAN ENTER A PROMO CODE ON THE ORDER CONFIRMATION PAGE OR IN THE SHOPPING CART.