Returns

INVECT CAN PROVIDE AN EXCHANGE OR REFUND FOR YOUR ORDER IF UNWORN AND IN ORIGINAL CONDITION WITHIN 5 WEEKS OF PURCHASE. 

ALL YOU NEED TO DO IS:

1) SEND US AN EMAIL WITH YOUR ORDER NUMBER TO LET US KNOW YOUR PREFERENCE FOR EITHER EXCHANGE OR REFUND

2)

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).

3) PACKAGE AND POST YOUR RETURN WITH A RETURNS LABEL AT A POST OUTLET OR POST BOX AND PLEASE INCLUDE YOUR ORIGINAL INVOICE WITH A NOTE EXPLAINING WHETHER YOU WERE AFTER A REFUND OR EXCHANGE.

4) WHEN WE SEE THAT YOUR RETURN HAS DELIVERED TO OUR WAREHOUSE AND THIS SHOWS ON THE TRACKING ADVICE, WE WILL GO AHEAD AND PROCESS YOUR RETURN.

5) YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR EXCHANGE/REFUND HAS BEEN PROCESSED.

 

PLEASE BE ADVISED THAT DUE TO THE CURRENT COVID-19 SITUATION  WE ARE EXPERIENCING A SLIGHT DELAY IN PROCESSING OF RETURNS, BUT OUR ONLINE TEAM ARE AVAILABLE VIA EMAIL IF YOU HAVE ANY QUESTIONS ABOUT THE STATUS OF YOUR RETURN.

PLEASE MAKE SURE YOU PLACE ANY LABELS STICKERS ON THE OUTSIDE OF THE PARCEL (NOT DIRECTLY ON THE BOX). PLEASE NOTE THAT RETURNS WILL NOT BE ACCEPTED IF STICKERS ARE STUCK DIRECTLY ON ANY PRODUCT PACKAGING AS ALL RETURNS NEED TO BE RECEIVED IN A RE-SELLABLE CONDITION.


** RETURNS AND EXCHANGES ARE NOT AVAILABLE FOR FREE OR PROMOTIONAL ITEMS. IF A FREE OR PROMOTIONAL ITEM IS DEEMED FAULTY, WE WILL OFFER A SUITABLE REPLACEMENT.